Refund Policy

 

 

Thank you for choosing Propstag, a digital property platform powered by Madex Group Sdn Bhd.
We aim to deliver professional and reliable online property services. This Refund Policy outlines the terms under which a refund may be issued for any product or service purchased through our website.

 

Overview

All payments made on Propstag.com are considered final.
Because our services are digital in nature and activated immediately upon purchase, we generally do not offer refunds once payment is confirmed.

However, we understand that issues may occasionally occur — such as duplicate payments or technical problems — and we are committed to resolving them fairly.

 

Eligibility for Refunds

Refunds may be issued under the following conditions:

  • 💳 Duplicate or accidental double payment made for the same order.

  • ⚙️ Verified technical issue on our platform that prevents service activation or completion.

  • ⏳ Payment made but the service (e.g., website setup, listing access, or package activation) was not delivered within the agreed timeframe.

  • ❌ Transaction error caused by system malfunction confirmed by our payment provider.

All refund requests will be subject to verification and reviewed by our support team.

 

Non-Refundable Situations

Refunds will not be granted for:

  • Change of mind after purchase.

  • Incorrect package selection by the customer.

  • Partial or incomplete use of the service.

  • Customer’s failure to provide necessary details or access required to deliver the service.

  • Delays caused by third-party platforms beyond our control (e.g., domain registrar or hosting provider).

 

How to Request a Refund

If you believe you qualify for a refund:

  1. Send an email to hello@propstag.com within 7 days of the transaction date.

  2. Include the following details:

    • Full name

    • Registered email

    • Payment reference number or receipt

    • Reason for refund request

  3. Our team will verify your claim and respond within 3–5 business days.

  4. Approved refunds will be processed within 7–14 working days via the same payment method used during the transaction.

 

Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  • Check your bank or e-Wallet account again.

  • Contact your payment provider (bank, card issuer, or wallet support).

  • If the issue persists, email us at hello@propstag.com for assistance.

 

Contact Information

For all refund-related matters or inquiries, please contact us:
📧 hello@propstag.com
🏢 Madex Group Sdn Bhd
🌐 https://propstag.com